The 2-Minute Rule for Telus technical support
The 2-Minute Rule for Telus technical support
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and about the billing aspect, that’s much more horrendous! Ordered a different phone as my agreement was up for renewal on the net was imagined to get $one hundred credit rating never confirmed up sent the cellular phone by means of mail just how they told me to copyright Write-up and got it. I received a text information saying they obtained it and my credit rating will probably be on my bill, but yet my Monthly bill arrived they usually nonetheless demand me for it. After i referred to as. They had the audacity to say the mobile phone wasn’t the phone they had been expecting?! What other cellular phone could it are already? It was their mobile phone they despatched me two many years back?! With the bring it back again application?! They advised me they might check into it and electronic mail me back never received an e mail. They known as me back and we’re trying to say it absolutely was a technical problem with my mobile phone exactly the same agent that's alleged to have cared for me?
Hey @DjE we could undoubtedly do what we can easily to help you. Is it possible to be sure to ship us a private concept and We are going to go from there?
@Oleginza Wrote: I referred to as Telus CS at eight.55AM Mountain time plus they hanged up on me, expressing which i need to phone all through "frequent Business hrs". Is that this for true?
I known as Telus CS at 8.55AM Mountain time and so they hanged up on me, expressing that I ought to connect with for the duration of "standard Place of work several hours". Is that this for actual?
I had to Call CS currently with Chat as well as department I need to speak to is only readily available by phone. The CS on Chat arranged a get in touch with back again at an agreed upon time slot. When that Section called me afterwards I bought everything sorted out.
• In my conversation with Juan from your loyalty crew, I used to be falsely accused of staying discriminatory Once i referenced another department, which was extremely offensive and uncalled for. Juan later apologized, saying that the encounter was completely unacceptable.
If my worries are not tackled, I might be pressured to escalate this additional, which include to your Business office from the President, the media, and the greater Business enterprise Bureau.
If our reply fixed your situation, make sure you click Settle for as Remedy to help Some others during the Neighborhood.
Settled conversations might be closed and saved for 90 times, and can be accessed while in the Message Centre within the My TELUS app.
I'm going to cancel every one of the services house and cellular with Telus and notify my friends and family to take action, that was the worst working experience I got with Telus
I'm searching for the cell phone number to connect with to talk to the representative and wanting to know whenever they can be found in the weekend. I want to make payment arrangements and attempted to on chat, on the other hand they informed me I should connect with.
The TELUS team acknowledges that our perform spans numerous Territories and Treaty regions and we're grateful for the normal Knowledge Keepers and Elders who're with us today, those who have long gone just before us and the youth that inspire us.
My specialist is an extremely individual gentleman. He taught me how to fix my trouble in a number of effortless measures. What’s a lot more, he guided me via every single stage, at times greater than as soon as. I am genuinely grateful!
The TELUS team acknowledges that our get the job done spans many Territories and Treaty locations and we've been grateful for the traditional Awareness Keepers and Elders who're with us these days, anyone who has absent right before us along with the youth that encourage us.
This is a huge waste of time and only results in an incredibly annoyed customer before they get to speak to your CSR and now the CSR has to manage an by now Telus customer service pressured for their Restrict customer.